Frequently Asked Questions

Creating an account is easy! Click the "Sign Up" button and fill out our registration form with your business information. Our team will review your application and typically approve it within 1-2 business days.

We typically require: a valid government-issued ID, proof of business registration, bank account information, and a voided check. Additional documents may be requested depending on your business type and processing volume.

Most applications are reviewed within 1-2 business days. However, some businesses may require additional verification which can extend the process to 3-5 business days.

Our standard rate is 2.9% + $0.30 per transaction for credit cards. ACH payments are 0.8% per transaction. Volume discounts are available for businesses processing over $100,000 monthly.

No! We don't charge monthly fees, setup fees, or cancellation fees. You only pay when you process a transaction.

A chargeback fee of $15 is charged when a customer disputes a transaction. If you win the dispute, this fee is refunded to your account.

Standard settlement is next business day. Same-day settlement is available for eligible merchants on our Business and Enterprise plans.

You can accept all major credit cards (Visa, Mastercard, American Express, Discover), debit cards, ACH bank transfers, and popular mobile wallets like Apple Pay and Google Pay.

Yes! We support payments in 135+ currencies. International cards incur an additional 1% fee.

Yes, we are PCI DSS Level 1 certified, which is the highest level of security certification in the payment industry.

All data is encrypted using 256-bit SSL/TLS encryption. We use tokenization to replace sensitive card data with unique tokens, and our systems are monitored 24/7 for suspicious activity.

When you use our hosted payment forms or tokenization, we handle most PCI compliance requirements for you. However, you still need to complete an annual SAQ (Self-Assessment Questionnaire).

Yes! We offer a comprehensive REST API with detailed documentation. We also provide SDKs for PHP, Python, Node.js, and Ruby.

Yes, we offer plugins for WooCommerce, Shopify, Magento, PrestaShop, and other popular e-commerce platforms.

Absolutely! Every account includes access to our sandbox environment where you can test your integration without processing real transactions.

You can reach our support team via email at support@process-transaction.com, by phone at 1-800-776-2237, or through our live chat. Business plan customers receive priority support.

Our standard support hours are Monday-Friday 8am-8pm EST. Enterprise customers have access to 24/7 phone support.